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With China Southern Airlines, more Chinese tourists in New York City

Niuyue Mag - China Elite Focus Magazines LLCIt’s no secret that investment by Chinese businesses in New York has helped both Chinese and US businesses flourish. Now China Southern Airlines and “I Love New York” – New York State’s tourism agency – have partnered up to promote global tourism in New York State. And it should be another shot in the arm for New York’s economy.
Around 1.8 million tourists from China visited the US last year. With an average spending of $3,297 per tourist per trip, they contributed $877 million to New York City’s economy alone, according to Attract China, a marketing company that helps businesses in the US establish an online presence to lure visitors from China.
New York Governor Andrew M. Cuomo announced on Aug 6 that China Southern Airlines and “I Love New York” were launching a partnership to promote New York State for global tourism and business. The partnership is in support of the Governor’s Global Tourism initiative.
The promotion officially got underway with China Southern Airlines celebrating its inaugural direct flight from Guangzhou to JFK International Airport, the airlines’ first ever direct service to the US’ East Coast.
“Collaborating with Asia’s largest airline will make everything that we have to offer more accessible to China’s bustling market, quite literally providing a gateway to the iconic Empire State,” Cuomo said.
“New York is experiencing record levels of tourism in both New York City and Upstate New York, and our administration will continue to foster this surge so that spending by visitors and investment by businesses can continue to grow local economies,” the governor added.
GERVOIS magazine Advertising and sponsored content opportunitiesThe partnership includes training key China Southern Airlines sales staff on New York State tourism highlights, enabling tour operators to offer New York State vacation travel options and collaborating on public relations efforts to promote New York.
China Southern Airlines Chairman Si Xianmin said: “We are thrilled to launch our direct route to New York City and partner with the governor in his initiative to promote Chinese tourism in New York, a state not only boasting epic skyscrapers but also one endowed with natural beauty and resources and one that harbors a culturally diverse and friendly people.”
Empire State Development President, CEO and Commissioner Kenneth Adams said: “This new marketing partnership with China Southern Airlines furthers our efforts to promote tourism across the state. There is so much to see and do in New York and we look forward to welcoming visitors from China to experience all of New York State’s rich history and culture.”
“China Southern Airlines and New York State have goal in common, and that is to get more people to come to New York,” said Gavin Landry, New York’s executive director of tourism.

” About 20% of the readers of Niuyue Mag come from Guangzhou”, says Pierre Gervois, CEO & Publisher of Niuyue Mag, a luxury lifestyle magazine about New York City in Chinese language. ” With this partnership, we’ll see more Chinese tourists in NYC. This is an excellent initiative”.
China Southern Airlines, the third-largest air carrier in the world, now has four direct flights a week from Guangzhou to New York. “China itself is a source market for global tourism,” said Landry, noting that it is on the top five list of countries with the most visitors to New York State.
“As the Chinese economy flourishes, there is a growing demand for travel,” said Landry.
Landry said the number of Chinese visitors coming to New York has been growing. “A million Chinese are already living in the New York City area, the Chinese diaspora provides a great opportunity for tourism as well. People have their relatives and family visiting,” said Landry.
Before the announcement of their partnership with China Southern Airlines, NY’s tourist board offered “Becoming China Ready” workshops to service the Chinese tourism market. The workshops in Albany, Utica, and Rochester were well-attended by the private sector, government agencies, and tourism and hospitality organizations learning how to understand and promote themselves to the Chinese market.
Earlier this year, “I Love New York” established offices in Beijing, Shanghai, Guangzhou and Chengdu.
“I think more Chinese visitors will be a tremendous help to the economy,” said Charles Mon, vice-president of Sino-American Tours based in Manhattan. “More tourists from China will also benefit the cruise industry.”

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US retailers welcome Chinese shoppers for the 4th of July

Chinese shoppersYin Jie, a 35 y.o. Chinese tourist from Beijing, is looking at the Niuyue Mag black and blue sticker on the window of a fashion designer store in SoHo “If they have been recommended by Niuyue Mag, I know it’s a very creative brand” she says with a big smile, watching her iPad with the Spring issue of Niuyue Mag.

Chinese shoppers are expected to provide the much-needed momentum for retail sales in the US on Friday, even as most Americans celebrate their country’s 238th birthday with fireworks, cookouts and parades.
“We have received calls from several Chinese shoppers about July 4 sales,” said Jim Anderson, marketing director of the Chicago-based Fashion Outlets. “Many US retailers have already started Independence Day sales, and we expect the deals to continue through the holiday weekend..
A manager at the upscale-luxury South Coast Plaza in Costa Mesa, California, who did not want to reveal her name, said that the number of Chinese tourists, especially independent travelers, goes up during the Independence Day period.

Advertisement Tower - Gervois Hotel Rating May 2017 featuring Pierre GervoisThe Fourth of July week is considered to be a boom period for retailers in New York. “Short-term four-day travel packages, especially ones with Woodbury Common on the route, have become extremely popular with Chinese tourists,” said Jasmine Xu, assistant manager of EWorld Tours, one of the largest Chinese-owned travel agencies in New York.
Woodbury Common Premium Outlets, located in Central Valley, New York, about an hour and a half outside of Manhattan, has 220 high-end stores and is owned by Premium Outlets, a subsidiary of Simon Property Group. This year, Woodbury’s sales will run until Sunday, and offer an additional 25 percent to 65 percent discount on top of their everyday savings on brands like Armani, Fendi and Burberry.
“On Monday, we had 15 Chinese tour groups at the Woodbury outlets, and on the first day of the sale, there were more than 20 tour groups from China,” said Jean Guinup, the regional vice-president for the northeast region at Simon.

“We may see even more than that, and it’s the same for all the Simon Premium Outlets on the East Coast and West Coast,” Guinup said.
“I’m sure there will be a lot of Chinese people going to Woodbury during Independence Day, based on our experience last year,” said Laurie Heller, marketing manager of Coach USA Short Line. “Many of them come especially when there are big sales, like Memorial Day or the Fourth of July.”
“I got to know about the huge sale happening there and decided to go and shop for brands like Coach, Tommy Hilfiger and Juicy Couture,” said Wang Xinji, a Chinese tourist from Shanghai, who was waiting with her boyfriend at the Port Authority Terminal in Manhattan for the shuttle bus to Woodbury Common on the first day of the sale.

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California expecting more affluent Chinese shoppers

Chinese shoppers - Luxury Hotels of AmericaCalifornia’s No. 1 market for overseas visitors is China, said Caroline Beteta, president and CEO of Visit California, a non-profit geared toward maintaining and developing tourism marketing programs in the state.  She said Chinese tourists spent more than $1.6 billion in 2012, and spending levels are expected to increase, with China’s growing middle class and the easier access to visas for U.S. travel.
“We’re seeing a trajectory on China that is once in a career or lifetime,” Beteta said.
And it’s that growth that many tourist attractions and venues want to capture in sales.
Beteta’s non-profit hosted a forum at the Langham Huntington hotel in Pasadena on Wednesday, where more than 460 people gathered to discuss tourism issues, including how to better cater to Chinese travelers.
The tourists are coming from large metropolitan Chinese cities like Shanghai and Beijing, as well as second-tier cities like Qingdao, Hangzhou or Chengdu.
Reports  show a growing interest from affluent Chinese nationals to invest in American real estate, business and send their children to the U.S. for study. Additionally, Chinese millionaires tend to be on the younger side. The average age of a millionaire in China is around 37, compared to 57 in the U.S.
One key factor is also how much money tourists from China spend – an average $170 a day in L.A., which compares with tourists from other locales spending an average $163 in L.A.

But how to convince affluent Chinese tourists to choose a U.S. destination versus another? Chinese travelers have their secret weapon in their iPad. Several digital travel magazines entirely in Chinese mandarin are now published for the famous Apple tablet, and have a tremendous impact on how Chinese tourists plan their trip to America. Publications like Luxury Hotels of America, Niuyue Mag, or the Shanghai Travelers’ Club have gained tens of thousands of new readers over the last year. According to Sam Wang, a Shanghai businessman traveling three to four times a year to the U.S. “I read Luxury Hotels of America before choosing a hotel because they have a high quality editorial content about hotels that I can’t find in regular travel websites or booking engines in China.” He also said ” I want the top hotels where American famous people go, not the hotels for tourists that are advertised by cheap travel agencies”.
Businesses are hoping to give tourists more reasons to come to their attractions by pulling out all the stops. Hotels like the Hilton are offering Chinese breakfast, with dishes that include rice porridge. And stores like Macy’s are offering a 10 percent discount that can be used on some luxury brands.
Gervois magazine - The new travel magazine for millennials travelers in the United States“We’ve done a number of promotions to make it very easy and appealing for the consumers to shop at Macy’s,” said Brian Chuan, director of tourism marketing and development at Macy’s. “We have the products that they want. We carry all the American designer brands that they are looking for.”
He said Chinese tourists spend the most money at Macy’s compared to any other international group. Macy’s tracks the sales by how much the tourists spend on their international credit cards. He said it’s cheaper for Chinese tourists to buy the American brands here, because in some cases it might cost three times more in China.
“We see them leaving with an extra luggage filled with things they want to bring home,” Chuan said.
Chuan also said Macy’s accepts the China UnionPay card, which is a payment card associated with network of banks in China. That makes it convenient for shoppers who don’t want to pay in all cash.

Spending from international visitors make up just 3 percent of Macy’s overall sales at its 800 stores nationwide, Chuan said. But he pointed out that at some locations, spending from international tourists could make up 20 to 50 percent of a store’s total sales, he said.
Chuan travels to China to market Macy’s to groups such as tour operators and banks. Macy’s doesn’t have any locations in China, but Chuan said people there are familiar with the brand.
Macy’s has 13 stores with visitor centers, that allows customers to check in their bags. Centers in Southern California include one in San Diego and Downtown L.A., for its close proximity to the convention center and Staples Center. At key stores, Macy’s may have Mandarin speaking staff.
It appears to be working. Just one day last week in New York, buses dropped off about 1,500 Chinese travelers at the Macy’s, he said.

Source: Southern California Public Radio / W. Lee

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Niuyue Mag, #1 magazine about New York in Chinese language

Niuyue Mag, thPierre Gervois - Launch Niuyue Mag T shirte publication in Chinese Mandarin about what’s cool in New York is now the #1 travel magazine and social media network in Chinese about the Big Apple. With more than 200,000 Chinese fans after two years of existence, Niuyue Mag has been recognized by Chinese tourists as the leading publication with the most informative and independent content about NYC’s best boutique hotels, feshion designers stores, restaurants, art galleries and real estate opportunities. Available on the iPad (App Store), this urban and stylish magazine is the must read magazine for affluent Chinese tourists in their 20’s and 30’s who don’t want to travel in group tours like their parents did ten years ago. As Pierre Gervois, CEO of China Elite Focus and Niuyue Mag’s Publisher, said “The new generation of free, independent Chinese travelers coming to New York City want to have the same experiences in NYC than the Newyorkers. They don’t even want to visit the Statue of Liberty, but prefer to discover new fashion designers stores in Brooklyn, or contemporary art galleries in SoHo.”  Mr Gervois added “Most of existing travel guides about New York with a content translated in Chinese look pretty boring for this new audience. they want to have the truth about what’s really cool in NYC, and what’s not. The mission of Niuyue Mag is to give them access to this information.”

Banner Advertisement - Gervois Hotel Rating - May 2017 campaign featuring Pierre GervoisNiuyue Mag is a China Elite Focus Magazines LLC publication. Advertising contact: info@chinaelitefocus.com

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What Chinese tourists think of New York City

On a drizzly overcast day in New York City’s Financial District, crowds of Chinese tourists eagerly waited in line, hoping to take a picture next the Charging Bull, the three and half ton bronze sculpture in Manhattan. As China’s economy continues to prosper, many Chinese find themselves with more freedom and money to spend on recreational travel. New York is just one destination that China’s estimated 90 million tourists will be traveling to this year. According to Niuyue Mag, a luxury lifestyle iPad magazine in Chinese language for Chinese tourists, New York is #1 favorite destination in the U.S. for Chinese visitors.

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Pierre Gervois, the leading expert on marketing to Chinese inbound tourists in the U.S. will be in New York on Oct 18, 2012 for meetings with travel and tourism industry professionals.

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October 3, 2012 · 10:09 am

Niuyue Cap on the head, Shanghai Travelers’ Club “Platinum” Card in hand, Wealthy Chinese tourists arrive in New York City

At the 5th avenue Cartier Flagship store, a Chinese customer in Gucci flip flops, Abercrombie & Fitch T-shirt and a Niuyue Mag Cap on his head is buying three gold “Tank” watches incrusted with diamonds “One for me, one for my wife, and one for my daughter, who is studying in Chicago”, he says with a big smile. “I’m also platinum member of the Shanghai Travelers’ Club”, he added ,“that gives me a VIP welcome in most of luxury stores here”.
Cultural training is imperative for New York-based luxury flagship store employees to build trust among affluent Chinese tourists and creating a custom experience for this group of travelers will help marketers gain brand loyalists, experts say.
Many luxury brands are focusing marketing efforts to Chinese consumers back at home, but with a rising wave of Chinese tourists coming to New York, it is important that brands cater to this group. Luxury marketers need to be more proactive to reach Chinese travelers by training employees and partnering with high-end travel services.
“New York flagships should be more aggressive in inviting and giving a fabulous experience to Chinese tourists,” said Milton Pedraza, CEO of the Luxury Institute, New York. “The city seems to be behind in attracting and nurturing Chinese consumers.
“New York has been slow to appeal to Chinese tourists, even though there is such as large Chinese population in the city,” he said.
“Retailers need to create personal, emotional connections with these consumers by nurturing them and caring for them, which will create a lasting impression.”
In the capital cities of European countries, luxury flagship stores get 50 percent of their value from Chinese tourists, per Mr. Pedraza.
Europeans have been smart in the way they care for Chinese tourists, who tend to buy in volume on shopping trips.
Meanwhile, the United States has not been as open to tourists in its efforts and may have suffered, given the economic times.

According to Pierre Gervois, author of “How U.S. Retail, Travel and Hospitality Industries Can Attract Affluent Chinese Tourists”, “The U.S. travel and tourism industry has understood the financial power of the new generation of affluent Chinese inbound tourists, and how it can give a boost to the country’s economy, but needs to improve the way Chinese visitors are welcomed and understand better the intercultural issues of marketing”
In the past, European tourists were key for New York-based retailers, but tourism from Europe is on the decline. Travelers from China are now the largest group of tourists in New York, and Indian tourists are another group to look out for in the next decade.
To get Chinese consumers into New York flagship stores, luxury brands should partner with high-end hotels, tour operators and restaurants to keep the brand top-of-mind, according to Mr. Pedraza.
But the marketing strategy for luxury retailers also starts in China, when affluent Chinese travelers are planning their NYC shopping trip, and use Chinese social media networks such as Niuyue Mag, with 200,000 registered members, giving shopping tips and specific insights to Chinese shoppers.
Also airports, limos and hotel concierges play a major role in influencing affluent Chinese tourists since these are all stops on the journey to New York.

“There is no question that luxury brands should be using print and their Web sites to attract tourists to their New York stores by showing the experience that they can expect,” Mr. Pedraza said.
“The travel industry is also a huge opportunity,” he said. “Luxury brands have to romance travel agents to get on the map within the travel industry.”
“Brands need to do a better job at creating these partnerships with travel-oriented brands.”
Once in-store, affluent Chinese tourists will need to be made comfortable. To do so, New York flagship stores should start by training their staff on the Chinese culture and traditions.
Stores should have, at minimum, Mandarin-speaking employees and may also want to train in other dialects from Asia.
“Employees should be well-educated in relationship building, not just to process tourist transactions, but to develop longtime relationships with the brand,” Mr. Pedraza said.
“There are luxury brand stores in Shanghai, Beijing and Hong Kong, so these tourist transactions are not a one-shot deal,” he said. “They can also be relationship building.”
Luxury retailers should be aware of the Chinese holiday calendar to understand buying habits during certain holidays and target Chinese consumers for in-store gift buying, per Ken Morris, principal at Boston Retail Partners, Boston.
The holiday calendar may also hint at the time when Chinese tourists are more likely to travel.
Training sales associates on cultural greetings can quickly build trust with incoming tourists and encourage foot traffic.
Stores should also offer in-store shipping options so that Chinese consumers can ship items home. This will eliminate the need to pay sales tax and leave the customer more room in their luggage, per Mr. Morris.
“Not only is the size of the luxury market in China significant, but it continues to grow with a burgeoning middle class aspiring to own luxury brands to demonstrate their wealth,” Mr. Morris said.
“New York is a unique, international city where tourists can readily find bilingual associates,” he said. “By focusing on hiring multilingual staff, a retailer has the opportunity to offer exceptional customer service and make the customer comfortable shopping in the store.”

Source: Chinese Tourists Blog

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